Shipping Policy

Last Updated: September 19, 2026

Welcome to FozalSouq.Com. We aim to provide a smooth and reliable delivery experience for customers throughout the Kingdom of Saudi Arabia (KSA).

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

During busy periods, promotions, holidays, or circumstances beyond our control, processing may take additional time.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

2. Delivery Time

Estimated delivery within Saudi Arabia is generally 7–15 business days after order processing.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, shipping carrier, customs procedures, supplier processing, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, FozalSouq.Com may offer free shipping or promotional shipping rates.

4. Order Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Please allow some time for tracking information to become active after shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

FozalSouq.Com is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, or outdated delivery address provided by the customer.

If you notice an address error shortly after placing your order, contact us as soon as possible at fozbazar@gmail.com.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact us at fozbazar@gmail.com with your order number.

We will work with the relevant shipping provider or fulfillment partner to investigate the shipment.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or other relevant evidence of the package and product.

We will review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy.

8. Customs and Import Charges

For international or cross-border shipments, customs duties, taxes, or other charges may apply depending on the shipment and applicable laws.

Where such charges are applicable and are not included at checkout, the customer may be responsible for them.

9. Contact Us

For shipping questions or assistance, please contact:

FozalSouq.Com
Email: fozbazar@gmail.com
Country: Saudi Arabia