Shipping Policy
Last Updated: September 19, 2026
At FozalSouq.Com, we aim to provide a smooth and reliable delivery experience for our customers across the Kingdom of Saudi Arabia.
1. Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
During promotions, holidays, or periods of high order volume, processing may take longer than usual.
Once your order has been shipped, tracking information will be provided when available.
2. Delivery Time
Estimated delivery time within Saudi Arabia is generally:
7–15 business days
Delivery times are estimates and may vary depending on the delivery location, shipping carrier, supplier processing time, weather conditions, public holidays, and other circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
FozalSouq.Com may also offer free shipping or promotional shipping rates from time to time.
4. Order Tracking
When tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the tracking information to become active after shipment.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.
FozalSouq.Com is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
6. Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us at fozbazar@gmail.com with your order number.
We will review the shipment status and work with the relevant shipping or fulfillment partner where necessary.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
We may request photographs or videos showing the package and the damaged product in order to investigate the issue and provide an appropriate solution.
8. Customs, Duties & Taxes
For shipments that may be subject to customs duties, taxes, or other government charges, such charges may apply according to applicable laws and regulations.
Where applicable, the customer may be responsible for charges that are not included in the order total.
9. Delivery Attempts
If the shipping carrier is unable to deliver an order because the customer cannot be reached, refuses delivery, or provides incorrect delivery information, additional delivery charges or other conditions may apply.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
FozalSouq.Com
Email: fozbazar@gmail.com
Country: Saudi A